Last updated: 23 June 2026
Our commitment
Astley furniture is designed for decades of daily use. We stand behind our craftsmanship with clear, honest warranty terms.
Structural frame warranty
All hardwood and engineered frames carry a 10-year structural warranty against manufacturing defects under normal domestic use.
This covers joint failure, frame breakage and structural sag not caused by misuse or improper care.
Upholstery and finishes
Upholstery, foam, mechanisms and surface finishes are warranted for 2 years against manufacturing defects.
Natural variation in timber, leather patina and fabric texture is not a defect — it is part of the character of handmade furniture.
What is not covered
The warranty does not cover:
- Normal wear and tear, including cushion softening over time.
- Damage from misuse, accidents, pets or improper cleaning products.
- Fading caused by direct sunlight or heat sources.
- Commercial use unless agreed in writing.
- Modifications or repairs by third parties not authorised by Astley.
Making a claim
Contact Astleyhomestore@gmail.com with your order number, photographs and a description of the issue. Our workshop team will assess the claim and arrange repair, replacement of components or re-upholstery as appropriate.
Lifetime care
Beyond warranty, we offer repair, re-upholstery and refurbishment services so your Astley pieces can be cared for throughout their life. Ask our studio for a care quote.